This Refund & Cancellation Policy sets out how Pugali Digital, located in Tamil Nadu, India (email: support@pugalidigital.com), handles order cancellations and refunds for services bought through the Pugali Digital platform and website, www.pugalidigital.com (the "Service").
1. Cancelling an order
You can request a cancellation only if the publisher has not yet started work and the order is not marked "Publisher working on it".
If you ordered content through the platform and the writing is already complete, the order cannot be cancelled.
If your order has been in progress for an unusually long time and you want to cancel, contact our support team.
All cancellation requests are handled through support and are subject to review.
2. Refund eligibility
If we cannot complete your order, or a publisher fails to deliver what the offer promised, you will receive a full refund as Pugali Digital account credit.
Refunds are not automatic. If you believe your order qualifies, open a support ticket so our team can review it. Once approved, the refund is added to your account balance.
3. How refunds are issued
Refunds are issued as Pugali Digital account credit. You can use this credit for any future order, or withdraw it using one of the available withdrawal methods.
If you would rather receive the refund to your original payment method (such as UPI, PayPal, a bank account or a card), contact our support team. We can arrange a direct refund on request.
4. If the publisher does not publish your article
If the publisher cannot publish your article, or does not deliver what the offer promised, the order will be cancelled and refunded.
Publishers who repeatedly fail to meet their offer terms may be removed from the marketplace to protect platform standards.
5. Link placement issues
Missing or incorrect links. If your article is live but the link is missing or placed incorrectly, contact our support team. We will contact the publisher right away to fix it.
Links removed after publishing. Pugali Digital guarantees every placement for twelve (12) months, whatever duration the publisher's offer states. If a link is removed within this period, we will work with the publisher to restore it. If it cannot be restored, the order will be refunded in full.
6. Changes after completion
Once an order is marked as completed, changes are not guaranteed. You can still request a change by contacting our support team.
We will ask the publisher whether the change can be made. Any edits after completion depend entirely on the publisher's approval, and we cannot guarantee them.
7. Rejecting an order
If your article is published but you are not satisfied and have not yet accepted the order, you can reject it from your dashboard.
When you reject an order, give a clear reason and say what needs to be corrected. The publisher must review your feedback, make valid changes and resubmit the order for your review.
8. Resolution times
Most order issues are resolved within twenty-four (24) to seventy-two (72) hours. Complex cases involving third-party publishers may take longer. We will keep you updated throughout.
9. Payments, invoices and tax
Payment terms. We do not offer post-payment or pay-on-publish terms.
Invoices. You can download invoices from the Wallet section of your dashboard. Each order transaction has an "Invoice" button on the right.
Taxes. Pugali Digital is based in India. [Listed prices include GST, and the price you see is the final amount charged at checkout. / Applicable GST is added to listed prices at checkout.]
10. Contact us
All cancellation and refund requests must go through our support team. Email us at support@pugalidigital.com or use our live chat.
Pugali Digital Tamil Nadu, India